The customers agree that they will not legally responsible to claim a refund in case if they wish to end their contract with the services and withdraw from the same before the time of MapleCan Visas submitting the visa or/and immigration application.
The customer may withhold or cancel the application at several stages of the visa process without claiming any refund from our company even if it is the very NEXT DAY after signing the agreement. We will not refund any amount once you signed the agreement as everything was explained properly and have given truthful details according to the existing rules and regulations of the respective nation to file your visa application.
We will not accountable to refund even in the case of the client being informed by the concerned ‘Immigration Office or Officer’ that they do not qualify for the required program applied with MapleCan Visas other than the – Medical, Security, Insufficient Funds, Insufficient or Misleading Information, Misrepresentation, Points Lost on Language or Inappropriate Information, Points Lost on Education basis i.e. false, non-accredited or unrecognized credentials, Points Lost on Work Experience in which the case representative was not satisfied with the facts furnished by you, non-submission of required/complete documents from your end on or before the stipulated time by the relevant Government which may affect your case and/or any other violation of the contractual clauses.
If repayment is issued, it will only be made on special consideration which is against MapleCan Visas terms & conditions. However, the application for your refund will be processed in 90 working days by the legal team of MapleCan Visas.
For detailed information and relevant clauses, kindly refer to the retainer contract signed by both parties.